- CU*Answers Management Services provides full service add-ons for your credit union. We manage the services you don't want to manage yourself, don't currently have the capacity to offer, or both!
Enhancements to Tiered Services!
September 22, 2011 – 9:35 am
Setting the Stage for Future Development
This release is the first part of a long term focus on member rewards, including the expanded presence of the Tiered Service programs on It’s Me 247.
“Reward” Points with Expiration Features
“Lifetime Points” are now renamed ” Reward Points” with an option to configure an expiration feature (so that Lifetime points are no longer ‘for a lifetime’). This change gives credit unions more flexibility and contol over how points accumulate and how to set the point values in your Rewards Points Catalog. This feature allows a credit union and the member to track points ‘used’ and points ‘expired’
It is now possible to assign a dollar value to the points. This sets the stage to allow for a future development for web based rewards fulfillment services so that members can redeem points for a wide range of goods and services!
Contact Barb Cooper at bcooper@cuanswers.com for more information.
11.3 Release 09/2011
EFT ATM/DEBIT Platforms Offers Added Level of Protection …
September 22, 2011 – 9:09 am
Gividends wants you to know that the CU*BASE EFT Platform offers you an added level of protection against any fraudulent attempts of accessing funds through the use of an ATM or DEBIT Card through the limit checking feature.
The Gividends EFT Team has recently seen clients take losses for fraudulent transaction approvals by their card processor where ATM/DEBIT online limit values were not in place at their network vendor. We were able to activate the ‘Check Limits’ feature in the CU*BASE EFT Platform to offer protection against future losses for these clients.
This feature is in your EFT BIN configuration and can be updated to add this next level of protection - even if your card processor already uses Limit Checking as part of their transaction approval processing. This is one more way for you to optimize the standard features provided with the CU*BASE EFT Platform.
For more details contact gividendseftgroup@cuanswers.com
09/22/11
Certificates Get a New Lift!
January 24, 2011 – 12:01 pm
Members can earn a higher rate of return on money they have budgeted or earmarked for future expenses. Instead of keeping these funds in a low rate savings account, a new Principal Distribution Certificate offering will meet their needs! In addition to their dividend payments, a portion of the principal can be distributed based on a scheduled payout. At the maturity date, the certificate value is equal to zero, so no renewal options are necessary.
Bump Rate Certificates will be an automated feature where the rate can be increased for a specified number of times during the certificate term. The number of times a rate can be bumped is monitored as well as a tracking history of the rates during the term. This option can be made available directly to your members in It’s Me 247 – online banking!
*These products were released in April 2011.
Gividends Welcomes OneBridge!
January 8, 2011 – 12:01 pm
Gividends is please to have OneBridge as our newest partner for DEBIT and CREDIT card online processing. They are a single provider that can reduce your processing and operational costs by leveraging one real-time authorization interface and back office solution.
Visit OneBridge for more details.
New Partner for EasyPay Bill Payment
October 4, 2010 – 11:11 am
We are pleased to offer iPay Technologies as a valued partner for your bill payment needs. They are integrated with CU*BASE It’s Me 247 (Single Sign On) and ‘Member Personal Banker’.
You now have a choice between Fiserv (formerly known as ‘CheckFree’) and iPay offering a great set of bill payment solutions for your members.
Contact us at eftsolutions@cuanswers.com for more information.
EFT Batch to Online Conversion Discount
October 4, 2010 – 9:17 am
Now is the time to upgrade your ATM/Debit processing from batch to online!
Effective October 1, 2011, we are reducing the price for online ATM and Debit Card transaction processing once again. (Check out the Leadership Conference page http://www.cuanswers.com/lc2011 on our website for this price change announcement.)
Last year CU*Answers announced that batch processing would become more expensive in the future, and that we will not be investing a lot of resources in improving the process as time goes on. We also combined ATM and debit card processing volumes and capped them so that credit unions could get discounts based on the two being combined.
To encourage credit unions to move to online processing for both their ATM and Debit Cards, in 2011 we waived our conversion project fees for anyone moving a program from batch to online with one of our existing networks. This discount will continue for one more year! Take advantage of this savings. (For a list of existing networks eligible for this program, visit this page on our website: http://www.cuanswers.com/client_pm_online.php.)
We recognize there may be a very valid reason you wish to continue processing member transactions in a batch mode, and you are certainly welcome to continue to do so well into the future if you wish. However batch processing will continue to become more expensive from the CU*Answers point of view.
Contact Barb Cooper, VP of Professional Services and the director of our Gividends initiative (bcooper@cuanswers.com, or 800-327-3478 ext. 205) to get your upgrade started in 2012.
09/2011
EFT Frequently-Asked-Questions
September 25, 2009 – 2:47 pm
Q. How will Batch processing work with the new ATM/Debit Software and what steps do we need to take to get started?
A. Today, Batch processing will not work with the new software. Batch interfaces will continue to use the associated batch programs. If you are interested in taking advantage of all the exciting features the new platform has to offer, you will first need to consider moving from batch to online.
Q. A member needs a rush order credit card, can we order an overnight plastic through CU*BASE?
A. You will need to handle this order via your processor software to complete the request as an overnight order. Also, this may be a perfect time to look into the new Instant Issue product. Contact a Gividends team member for details. Read More »
