In a compromised card situation, Gividends can provide services to assist your Credit Union in handling the appropriate response for cardholders. Regardless if there are 50 or 5,000 affected accounts, we provide 3 different options that can save you time and reduce any risk exposure.
Contact the Gividends EFT Team at gividendseftgroup@cuanswers.com and w’ll be happy to answer your questions to help you choose the best option.
Option 1
Turn a list of compromised cards into a report or data file that will identify affected cardholders.
Option 2
- Provide advanced account numbers to assist with a mass reissue.
- Change cardholder record from old account to new account.
- Build new cards on CU*BASE
- Close or Hotcard the affected accounts.
- Send maintenance file to vendor
- Provide an Electronic Warning Bulletin Notice
Option 3
Gividends along with our partners can provide A to Z service. Provide advanced account
numbers to assist with mass reissue.
- Change cardholder record from old account to newaccount.
- Build new cards on CU*BASE
- Close or Hotcard the affected accounts.
- Send maintenance file to vendor
- Provide an Electronic Warning Bulletin notice
- Mail personalized letters to members
- Send It’s Me 247 member alert
Pricing
| AssistanceOption 1 | Turn a list of compromised cards into a report or file identifying affected members along with additional card info. | $500 |
|---|---|---|
| AssistanceOption 2 | If your vendor or group provider can automatically re-issue your compromised cards, get CU*Answers that list and we can setup the new cards and close the old cards. | $1,000 |
| AssistanceOption 3 | In addition to Option 2 processing, let CU*Answers assist with contacting members affected by compromised card lists with personalized letters, email campaigns and/or e-alerts. | Member Contacts Quoted By Volume |
Contact The Gividends EFT Team to submit your request gividendseftgroup@cuanswers.com
